Gmail from google is perhaps the first e-mail service to have many of the features of CLI email readers e.g., mutt, features such as threaded views; while at the same time, allowing the user to work easily with a GUI.
No wonder power users accustomed to the customisability and speed of CLI interfaces find it to be a frustrating experience -- why is it so difficult to delete a single message, how does one change the basis for threading, etc. -- but at the same time typical users, accustomed to silly and clunky webmail interfaces until now, tend to love it.
Edit: July 30: Business users, on the other hand, find it extremely inconvenient, per this WSJ article.
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